Q: I have purchased the software, but I have not got my license code, why?

A: First of all, check your spam/trash folder. License code is sent automatically and sometimes mistaken for spam by email providers. You can also retrieve your license code by sending your order ID and email address used when you purchased to . Our support staff will resend your license code within 24 hours after receiving your request.

Q: I lost my license code, what should I do?

A: Please send us your order ID and email address used to register with the license code at . Our support staff will retrieve your license code for you within 24 hours.

Q: My license code does not work. How to fix it?

A: If you have just purchased the product, make sure you have downloaded the latest version of the product that is available on our official website http://www.dvd-x-player.com/. Copy and Paste your license code as it figures in email that was sent to you.

If your problem has not been fixed via above, please send us your license code, order ID and a detailed description on the error you got to . Our support staff will fix it for you within 24 hours.

Q: My email address changed. How to update my registration info?

A: Please send us your new email address and license code to . Our support staff will update your registration info within 24 hours.